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2192 руб101 Good Ideas: How to Improve Just About Any Process
Karen Bemowski, Brad Stratton Inspired by the overwhelming response to the "One Good Idea" feature articles in Quality Progress, ASQ's monthly magazine, the book 101 Good Ideas was born. This book consists of a collection of articles that appeared in Quality Progress between April 1988 and January 1998. Deemed the best of the best by editors Karen and Brad, these top 101 complete original one-page articles consist of real-world applications and common tools and approaches. 101 Good Ideas contains more implementation examples about quality improvement than several books put together. A valuable resource for long-time readers of Quality Progress or first-time visitors to the world of improving processes, the articles have been grouped by topic categories so you can find just what you're looking for with ease.
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3440 рубAchieving 100% Compliance of Policies and Procedures
Stephen Page
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3051 рубAchieving Quality Through Continual Improvement
Claude W. Burrill, Johannes Ledolter Take a look at the cover of this book, particularly the two images you see there. One image is of electronic components, which makes sense-quality management has been an important tool in the electronics industry for some time now. The other image however is a little more surprising. What does a short-order cook have to do with quality? The answer is simple-quality is needed everywhere, from high-tech manufacturing to pancakes. In fact, quality management is vital to the production of just about any goods, services, or information products you can imagine. This book is all about quality-how to achieve it, how to measure it, how to maintain it. In it, you'll explore all aspects of quality, from quality of goods and services to the processes that are necessary to achieve quality. Plus, this book will show you quality management in action. A series of real-life cases illustrate how theory hits the workplace, including: * The Pancake Dilemma, in which you are asked to determine a...
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3281 рубAct Like an Owner : Building an Ownership Culture
Robert M. Blonchek, Martin F. O'Neill Most workers are conditioned to view themselves as one-dimensional in relation to their company—as a salesperson, or an engineer, or a manager. But imagine the possibilities if everyone in your organization started thinking and acting like entrepreneurs—like owners of the business. Imagine if your employees shared the same beliefs, both in their abilities and in the purpose of your business, and focused all their energies on making that business successful—knowing that they, in turn, would become successful as well. That is the power of an ownership culture, and this book will show you how to mobilize human intellect and ingenuity for competitive advantage. Act Like an Owner is an action guide to building a culture of employee ownership within an organization. Authors Blonchek and O'Neill present their business model, "Act Like an Owner," which grew out of their experience building information technology service businesses. This model is a roadmap for...
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2664 рубAdvanced Quality Planning: A Commonsense Guide to Aqp and Apqp (Productivity's Shopfloor)
D.H.,Ph.D Stamatis This is the first book dedicated to explaining the total advanced quality planning process with clarity and detail, especially as it pertains to the "Big Three's" standardized approach. Advanced Quality Planning: A Commonsense Guide to AQP and APQPclarifies and itemizes the requirements of Chrysler, GM, and Ford, as well as the majority of the Tier I suppliers. It provides a list of exactly what they would like to see implemented in their supplier's processes, enhancing the ability to develop and produce products and systems that will satisfy their customers. The book also provides a detailed look at the basic and higher advanced quality planning concepts in a practical and easy-to-understand format so that both the novice and experienced user will be able to apply AQP appropriately and effectively. The author, D.H. Stamatis, takes you step-by-step through the advanced quality planning methodology providing you with an overview and discussion of the role of teams in AQP,...
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5714 рубApplied Statistics For The Six Sigma Green Belt
Bhisham C. Gupta Book DescriptionApplied Statistics for the Six Sigma Green Belt is a desk reference for Six Sigma green belts or beginners who are not familiar with statistics. As Six Sigma team members, green belts will help select, collect data for, and assist with the interpretation of a variety of statistical or quantitative tools within the context of the Six Sigma methodology. This book will serve as an excellent instructional tool developing a strong understanding of basic statistics including how to describe data both graphically and numerically. It?s specific focus is on concepts, applications, and interpretations of the statistical tools used during, and as part of, the Design, Measure, Analyze, Improve, and Control (DMAIC) methodology.
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2289 рубApplying Total Quality to Sales
Cas Welch, Pete Geissler Written for every salesperson, manager, or executive who is concerned and motivated to improve the effectiveness of sales, marketing, and quality functions, Applying Total Quality to Sales demonstrates how to apply the principles and techniques of total quality management to the sales process and bring TQM to the realities of daily operations. Five companies are highlighted in case studies to show how they have gained competitive advantage and improved their sales processes by implementing the quality improvement precepts introduced in the authors' first book. This concise book offers practical tips on: managing, monitoring, and controlling the total quality sales process for profitable success; establishing a wide quality perspective based on the real-world experiences of five diverse organizations; measuring and lowering the total cost of the sales function with industry specific examples.
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2162 рубArchitect of Quality : The Autobiography of Dr. Joseph M. Juran
J.M. Juran, J.M. Juran "Whatever advances American manufacturing has made in the last 30 to 40 years, we owe to Joe Juran." --Peter Drucker No one in the last hundred years has had more influence on the worldwide practice of quality in business than Dr. Juran. The roots of Six Sigma, TQM, ISO 9000, and other major quality movements can all be found in his teachings and writings. In Architect of Quality, the man who helped invent and champion quality management systems, quality circles, and teams long before they became standard practice tells the inspiring story of his life. Juran relates a classic American tale of a Romanian immigrant who overcame dire poverty and a childhood in a tar paper shack to make a profound impact on business and society. He candidly describes his rapid success and dramatic failure in his early years at Western Electric's famed Hawthorne plant and relives his experiences working on the war effort in Washington, DC, in the '40s and then advising postwar...
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3448 рубAssessing Business Excellence, Second Edition
Les Porter Book DescriptionAssessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the...
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4740 рубAt Your Service: A Servers Guide to Maximum Table Performance
Stephen A. Garrison
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2596 рубAvoiding the Pitfalls of Total Quality
Charles C. Poirier, Steven J. Tokarz
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3032 рубBaldridge Award Winning Quality: How to Interpret the Baldridge Criteria for Performance Excellence : Covers the 2003 Award Criteria (BALDRIGE AWARD WINNING QUALITY)
Mark Graham Brown Baldrige Award Winning Quality - 12th Edition How to Interpret the Baldrige Criteria for Performance Excellence Mark Graham Brown Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.
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9032 рубBenchmarking Strategies : A Tool for Profit Improvement
Rob Reider Like top-notch athletes, corporations need to stay in fighting shape to compete. And assessing the fitness-both functionally and financially-of every corporate operation and activity is the role played by the benchmarking process. Not simply a detailed company physical that isolates operational weaknesses and fiscal bloat, when effectively implemented, benchmarking also represents the cure-a set of best practice guidelines for maximizing performance, guiding the company toward corporate health, while cleaning up operating inefficiencies and financial waste. Written by a leading benchmarking authority, Benchmarking Strategies is a state-of-the-art how-to manual for transforming your organization into a lean, optimally performing endurance runner-no matter what sort of shape your company is in now. In a practical, user-friendly format, Reider helps you identify just what sort of businesses your company is in (and not in), develop a set of benchmarks and basic business...
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2843 рубBeyond Business as Usual : Practical Lessons in Accessing New Dimensions
Michael W. Munn Wherever we are in the quality movement, there is more to discover--to explore. Today, quality serves business as a way of increasing profits. That is one end of a spectrum. Tomorrow, quality takes business into the rest of the spectrum. In this new dimension, business learns to serve, and be served, from a foundation of unconditional love. At the other end of the spectrum is quality's far-reaching goal--the attainment of harmony between people and the entire cosmos. This goal reveals the gap, and steps,between it and what we do today. This book is intended for explorers and pioneers. It is not for those who are comfortable in today's paradigms. It is for those who search and yearn for new ways bring heart into the world of business andsociety. It is not for those who are comfortable living an unexamined and changeless life. It is for those who sense a thrill in the heart with the changes of each new day. Experience, not dry learning, is the heart of this book....
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568 рубBrilliant Teams: What to Know, Do and Say to Make a Brilliant Team
Douglas Miller Being a brilliant team player or leader has never been so important. Team work is the driving force behind any organisation: get it right and the results can be dazzling, get it wrong and you're in for a rough ride. No matter what kind of team you're in or what role you play, "Brilliant Teams" gives you the core ingredients to make you and your team a truly brilliant one. You'll find out exactly what it takes to excel as a team player and leader, as well as common team traps to avoid. Based on years of successful work with teams, "Brilliant Teams" will ensure you and your team become a winning one. Формат: 13,5 см х 21,5 см.
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